Delivery & Returns

SHOPPING CONDITIONS

Information prior to the contractual process

This website www.glamwhite.eu is the property of Beauty Innovations S.L. with CIF B65711061 and fiscal address in Avinguda Mas Vilà 125, 17457 Riudellots de la Selva (Girona), acting commercially under the brand GlamWhite.

The General Contracting Conditions regulate the distance selling relationship between Beauty Innovations S.L. and the user or client, in accordance with the legal stipulations, especially, Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, by which the text is modified recast of the General Law for the Defense of consumers and Users, Organic Act 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, Regulation (EU) 2016/679, the current and applicable regulations on Protection of Personal Data, Law 7/1996 of January 15, on Retail Trade Management, and Law 34/2002 of 11 July, Information Society Services and Electronic Commerce.
Beauty Innovations S.L. reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, Beauty Innovations S.L. reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.
The purpose of the website is the sale of oral hygiene / cosmetic products. The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
Likewise, you can subscribe to the newsletter to receive offers of the referred products or general information that may be of interest to you.
As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the legal and working capacity necessary to access the website of Beauty Innovations S.L. and contracting through them.

The European Commission provides an Online Dispute Resolution (ODR) platform accessible through the following link: http://ec.europa.eu/consumers/odr/

To purchase our products, you can go to the corresponding section of our online store.

You can register as a user of the website to make the online purchase in the corresponding section on the website itself. In accordance with the applicable and current regulations on data protection, Beauty Innovations S.L. informs users that the personal data collected during the registration and subsequent purchase process will be incorporated into the treatment system owned by Beauty Innovations S.L., with the purpose of processing said actions by the user and managing subsequent actions derived from them. Your data will be kept for the period strictly necessary to fulfill the aforementioned purposes, except legal obligation of conservation.

We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and the consent.

In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the address mentioned above or to the email hello@glamwhite.eu.

You may go to the competent Control Authority to present the claim that you consider appropriate. During the purchase process, you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a customer, not being able to assign them to another person. You can modify the registered information at any time, in your customer area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, the user being able to delete those records that he considers is not necessary to view.

After the purchase process, the customer will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours from the end of the order, contact Beauty Innovations S.L. on the customer service phone number +34 972477229 or by email hello@glamwhite.eu.

All the contents of the web are in Spanish.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity

In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.

In compliance with current regulations Beauty Innovations S.L. offers information on all items for sale, their characteristics and prices. However, Beauty Innovations S.L. reserves the right to withdraw, replace or change the products offered through its website, simply by changing its content. In this way, the products offered at any time through the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified.

Guarantees

All of our products offered on the website enjoy a two-year limited manufacturer’s warranty. Beauty Innovations S.L. has an after-sales service, while the warranty is in force. The customer may execute it by contacting Beauty Innovations S.L., the after-sales service, by email at hello@glamwhite.eu or at the points established by the provider itself. In case of doubt, you can contact the customer service phone number +34 972477229 or via email hello@glamwhite.eu.

Prices

All products indicate the sale price in Euros and include Value Added Tax (VAT).

If any other tax were applicable, this would be indicated (IGIC or IPSI).

Delivery and transportation costs

Beauty Innovations S.L. ships throughout Europe. Shipping costs will be applied depending on the tariff zone, weight and size of the parcel, as well as the total cost of the order. Customers can see the total shipping cost before completing the purchase.

Free shipping from 60€.

Orders from Beauty Innovations S.L. will be shipped by Correos Express, Tipsa and Spring GDS.

Payment Methods

The customer may pay the amount of his order by choosing any of the following ways. During the purchase process, you must indicate your choice:

– VISA or MASTERCARD credit card

All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank’s page, at the POS (Bank Point of Sale Terminal) and are not entered or registered on any Beauty Innovations S.L.server.

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and reimbursement entries in the accounts of the provider and the owner will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding charge, it will remain liable in front of Beauty Innovations S.L. to the compensation of the damages and losses caused as a consequence of said cancellation.

– PayPal

It allows sending payments on the Internet safely and comfortably. PayPal’s network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal. http://www.paypal.com.

Order execution

Beauty Innovations S.L. undertakes to deliver the order within a period of 5 days, from the day following the order.

The availability of the products offered by Beauty Innovations S.L. may vary depending on customer demand. Despite the fact that Beauty Innovations S.L. updates the stock periodically, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, Beauty Innovations S.L. will notify the client by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. Beauty Innovations S.L. may give the double option of: supplying the customer without a price increase, a product with similar characteristics or of superior quality, or except for justifiable and demonstrable reasons by Beauty Innovations S.L. within this same period, pay the amounts paid for the canceled order.

Right of withdrawal

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be carried out by notification via telephone communication to +34 972447229, by sending an email to hello@glamwhite.eu, sending your letter to our postal address Avinguda Mas Vilà 125, 17457 Riudellots de la Selva (Girona), or using the withdrawal form.

Returns

The customer must return or deliver the product directly to Beauty Innovations S.L., at the address Avinguda Mas Vilà 125, 17457 Riudellots de la Selva (Girona), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The term will be understood as fulfilled if the client returns the product before the end of the term.

The customer will bear the costs of the return.

Payment refund

The refund of the amounts received by the customer will be made using the same means of payment used by the customer, provided that the opposite has not been provided. Beauty Innovations S.L. may retain the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, the customer will have the right to return the product, informing Beauty Innovations S.L. of the reason for return through any of the means provided in these contracting conditions, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

Beauty Innovations S.L. undertakes to bear the cost of return and to return the product for a new one in accordance with conditions accepted at the time of sale.

If the client wishes to file a claim, the establishment of Beauty Innovations S.L. is located at Avinguda Mas Vilà 125, 17457 Riudellots de la Selva (Girona) or through the email hello@glamwhite.eu.

Jurisdiction

Likewise, Beauty Innovations S.L. reserves the right to file civil or criminal actions it deems appropriate for the misuse of its website and content or for breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any dispute arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. Beauty Innovations S.L. has its address in Girona, Spain.